The Will of a Policy

The basic principles that define a company are generally codified into a policy document so as it can be institutionalised over time. These basic tenets help companies to reuse experience (something like design patterns in computer programming) and define a course of action for different situations. Nothing can replace a pro-active, thinking manager. Nevertheless, such a document helps to promote uniformity and makes various company decisions, appointments and promotions appear more transparent and rational. It can also serve as a reference point in times of trouble and internal feuds. However, over time there is a serious danger that the map may become the prison if it is not flexible enough to accommodate the changes in the landscape, so to say. The day a successful company thinks that it has found a "Golden Rule" to succeed, it is doomed to fail sooner or later. There are plenty of examples that show this, the most significant being that of General Motors.

So, I was thinking what can be done to prevent this. As any management book will tell you, flexibility is of paramount importance and there is no final word on improvement. To actually implement this in spirit is another matter. The recent attempt by regulators to make bank write their living wills gave me an idea. Wouldn't it help if every policy point also attempts to define the circumstances in which it should be scrapped off gracefully, lest it sticks around like a troubling, evil relic that nobody understands. Effectively, I want every policy point to not only write its will but also a suicide note. A policy can also attempt to define the thinking behind it and possible scenarios when the recommended line of action may not be the best one. The language has to be very direct, clear and reasonably simple; a grade 10 should be able to make some sense out of it without contradictions. This would prevent misuse and misinterpretation. It is inevitable that better ways will be found to do business, technology will impose fast changes and that there will be potential for growth in the future. Old markets will die, new will come up. Good people will come to organization and there will be some rotten, lazy apples as well. Transparency, fairness, speed and flexibility are the only defence, we are often told. But unless this is put into concrete words of policy and then put into action, they are not likely to mean anything to anybody.

Another thing to remember while making policies is that the world exists in shades of grey. So, it is good to be skeptical about any thought that irrevocably ties you to either black or white. A bipartisan solution is often the most balanced one. Another thing to keep in mind is the cyclical, unpredictable nature of things: what is bad today can be good tomorrow and vice-versa. The same ball that gets hit for a six by a batsman in cricket can get him clean bowled as well. The trick, then, is to use all your experience to watch every ball keenly and play it on the merit of the ball with perfect timing(So easy to say and yet so few that are able to do it with perfection). Management decisions are no different.

With these points in mind, this is how I would like to define the policies for my company. And I hope I will be doing it soon.

Finding Merit

This year I read two books by Ayn Rand- "The Fountainhead" and "Atlas Shrugged". Very beautifully (and bitterly) written. A considerable amount of depth is evident in every word written in these two books. Nevertheless, like most extreme view points, these books fail to capture the complexity of human society. At the same time, they do raise some key questions that we can ignore only at our own peril.

Let me start with what I agree. I agree with the importance of work, the value of ability against need and justice against charity. I concur with the view that collectivism can promote mediocrity and that many do try to ride on the back of few who produce and create. However, I do not agree with a simplistic view of the world that demands enlightenment from everybody. It completely ignores the fact that the world essentially runs on principles of power and opportunism. You cannot wish it away or solve it magically.Moreover, every argument has two sides. Overall, things are much more complex and the solutions are ever more so elusive.

Many people believe that Ayn Rand stands for capitalism. I don't think so. A careful read will convince you that she damns any system that asks people to discard reason, merit, independence, or happiness. She denounces every system that does not value ability or forces one man to live for another. I think that this can easily include most of the known systems of government except Meritocracy (rule by merit). Hence, I feel Ayn Rand stands for Meritocracy and not an exploitative Capitalism. Once we can see this, it is easy to see that all the problems inherent to a state built on tenets of Meritocracy apply to Ayn Rand's philosophy. Interested reader should read about Singapore to understand the advantages and disadvantages of such a system with a practical example.

I feel that most of the systems of government can succeed, provided certain conditions are met. However, only a few have managed to actually succeed in actually enriching the life of its citizens, maintain peace and provide meaningful progress. Too theoretical or puritan frameworks tend to degenerate more easily. Hence, Communism without fail degenerates into dictatorship while Aristocracy often degenerates to Plutocracy and so on. Meritocracy falls just in between the extremely theoretical and the viable. Provided the country can establish an objective scale of merit that takes into account education, practical experience and practical results achieved into consideration; it is possible to make a meritocracy work. Otherwise there is a genuine danger of it degenerating into a Plutocracy (rule by money) or Oligarchy (rule by elite). Till somebody goes on to establish such a framework (and a country), capitalistic democracies remain our best bet for the better or the worse.

Finally, I think that the same principle can help one make a model corporation. In fact I feel that if a country is run like a well-run corporation, the result would be a true meritocracy.

Questions

Perhaps a man's lifespan is insignificant in the life of the universe. Perhaps he is puny and conveniently forgotten by Gods and Devils alike in one small corner of the galaxy. Perhaps he deliriously dreams of worlds beyond and lives in an inconsequential bubble of his own making, an illusion severely limited by his senses and knowledge. Perhaps.

In this random jungle unmistakeably governed by the rules of power and cause-effect, I live with what I have and strive to grow and learn. Beyond that I don't really see anything. I know that answers come to the one who is not in a hurry to either get them or drop them. So I wait and work with infinite patience, hoping someday I will completely understand the matrix of this world. I don't know if I will find the answers, but I know that I will never give up. My unshakable faith, spiritual Master and unyielding strength of mind are my only true allies. Hubristic Complacency, meaningless laziness and all-consuming despair are my only true enemies. In this game of uncertainty only change is certain.

I cannot live a meaningless existence, so I strive to create meaning from what I know. A meaning that can rationalize my efforts in face of imminent death and give me satisfaction right this moment. This moment is all I have, even though I am told I am forever. I just try to hold to what I can understand and use it to augment happiness and purpose in equal measure.

I also think if it is possible to be bound and yet free; like free-range cows left to roam the pastures but to be ultimately slaughtered to satiate somebody's hunger? Its fate is better than the cow confined to dirty pens for most of its miserable life and slaughtered anyway. The end, however, remains as grisly and unforgiving. A creature dependent on small mercies of its masters. Are we cattle too? Creatures enslaved for their limited productivity, creatures ready to live a second-hand existence out of fear, ignorance, helplessness or peer-pressure? I hope not..

Even if I have nothing, I still have the will, the hope and the spirit. With them I move and with them, I believe, one day I will find all the answers.

The Nomura Game

Reading an article on Nomura's efforts to radically change its culture and absorb people from Lehman got me thinking. From whatever I have read/experienced about either management or leadership, the effort looks doomed to fail miserably. Nomura is clearly thinking "the best of both the worlds", but all I can see is a "fall between two stools".

On one hand Nomura is trying to change the culture of its own employees from top up. As far as I know, the Japanese society is very hierarchical and people respect "elders", every member is expected to respect his role in the chain. By removing seniority as a defining factor and bringing in performance related pay Nomura seems to be moving in the right direction from corporate point of view. However, that does not mean that it will not create any resentment. I am not sure to what extent these decisions were debated company-wide to cushion their impact. The current facts indicate that they were not.

On the other hand it is trying to absorb the talent it bought from the remains of Lehman. Most of Lehman people may find the culture almost as alien as the Nomura employees may find the Lehman culture disagreeable. At the end who can leave will leave, which means Nomura risks loosing the best of its current AND Lehman employees.

From pure management and leadership point of view, I feel it violates three key principles.

First, it is trying to fix something that may not be necessarily broken. It is worth noting that Nomura was able to buy Lehman only because it had been conservative. If it wants to change to "Lehman" culture, the current employees are well within their right to question the sensibility of the decision.

Second, instead of building two distinct, decentralized units Nomura is trying to have one quick merger of two entities that are poles apart. It is like General Motors deciding one fine day that Chevrolet and Cadillac would be made by one unit to achieve economies of scale and share best practices. At best it is going to be problematic, at worst catastrophic. There are better ways to achieve the same result.

Third, it is not making enough effort to overcome the pretty evident communication gap between the two units, accentuated by the language and cultural differences. Without that the decisions, however well thought, will look like enlightened despotism and further alienate people.

Overall, Nomura has got itself in a tight spot. Although the basic thought process has been correct, it looks like that the implementation will run into problem due to lack of communication and lack of consideration for the cultural differences. Nevertheless, I feel that the situation is still not beyond redemption and if addressed right away can help Nomura immensely.

Master of My Destiny

A man's life may be a dream, and his dreams a dream within a dream. The existence may be a futile, never ending conviction. The world moves on with a promise of balance and fairness that manifest in equal opportunity for good and bad. In the short term life seems to be rigidly ruled by rules of power, uncertainty and change. The change that consumes everything and anything. Yet in the long term it is non-changing and boringly cyclical. Such is the nature of the balance it promises.

Through this evanescent life of mine I try to extract a meaning that can appeal to my short-term selfish self and the long-term divine whole. Something that gives meaning to me as I am. The futile play and display of consciousness? Whatever. If I am played with, I play in return. At least I try to. So, I move with the prayer of St. Assisi in my heart and a stubborn determination to make the best of it. To strive to be the master of my mind and my destiny.

Numerology

Whats with numbers? Subjects like astrology, numerology, palmistry etc. tend to evoke wonder and disdain in equal measure. For most part, people ignore them as something that may be useful but is essentially inaccurate. Far worse, some see it as means to exploit and fleece the mentally weak. All these views have some degree of truth to them.

As a science student, I do not rule out anything without trying it myself objectively. With this view, I started exploring various occult sciences from the age of 15. This was inspired by a chance meeting with an astrologer who described many things about me pretty precisely by just looking at my birth chart. I found the whole thing interesting as I saw it an excellent tool to understand myself and the people around me.

Astrology is pretty complicated, either by design or by accident. In essence, I could make out at least 144 distinct elements that can combine in different proportions to give different personality outcomes. I guess it simply reaffirms that every individual is unique. Nevertheless, there are some basic temperaments and approaches towards life, and some basic ways in which people of different temperament would react to others & the environment.

Interestingly, the occult science essentially means that you should be able to derive the same results no matter which route you take. It can be by reading the palm, numbers, vaastu or even the forehead. It all depends which omens you can read, but the omens will match. I don't think it is humanly possible for anybody to accurately predict the future due to so many uncontrolled variables involved. Perhaps a "Krish"(the movie) style super computer which can correlate each of the variables with supreme accuracy will one day show us the future. But for now, the various omens simply point towards a direction and can only help you to understand yourself and your environment in a better way. Beyond this, if anybody promises you anything, be skeptical.

In the same vein, I have studied Numerology and supplemented it with observation, intuition and correlating with other omens I can read. I do not claim to have all the answers, but I can give you some questions to think about and work with if you have an open mind.

Easy Answers

What do you want to know? What? Why is it that I want easy answers to difficult questions? Elementary my friend: they seem easier and worth a try. Moreover, adaptation is painful and virtue is an unaffordable luxury. So we live for today with least concern for tomorrow. If not this, there are always easier answers to find.

What? Change? Well, it is a good thing. I have been telling my neighbour to change and forgo his greedy nature. I tell you people, short-sighted pigs they are. What? Me? How dare you suggest that?! I deserve this privilege, I was born with it. My ancestors have made the sacrifices and it is only fair that I get the due. What is to be changed here? You must be my neighbour's agent. Tell him he cannot escape from his responsibilities! Better get going before I have you disposed off!